19-19 受理消费者投诉情况（2009年）
Basic Statistics on Accepted Cases of Consumer Institution, 2009
项  目	Item	总    计 Total
			质    量 Quality	安    全 Safety	价    格 Price	计 量 Measure	广    告 Advertisement	假    冒  Counterfeit	营销合同 Business Contract	其    他 Others
受理投诉件数总计(件)	Total Number of Accepted Cases (item)	3219	2488	40	70	14	60	17	182	348
家用电子电器类	Household Electric Appliance	1017	844	6	13		26	3	41	84
电视机	Television Set	124	111	3	3		1		1	5
家庭影院	Household Cinema	6	6
空调器类产品	Air-conditioner	109	86				1		18	4
洗衣机类产品	Washing Machine	45	37	1	1				2	4
电冰箱(冰柜)	Refrigerator (Freezer)	77	70		2		1		2	2
厨房电器及相关产品	Kitchen Electric Appliances
	and Relative Products	37	27	1	1				4	4
照摄像产品	Camera and DV	10	6				2	1		1
通讯类产品	Telecommunications Products	412	357		3		19	2	4	27
计算机类产品	Computer Series	65	54		1				9	1
# 计算机	Computer	62	51		1				9	1
其    他	Others	132	90	1	2		2		1	36
家用机械类	Household Machinery	170	139	9	1				10	11
汽    车	Car	55	43	2	1				6	3
摩托车	Motorcycle	5	3						1	1
热水器	Water Heater	52	44	6						2
其    他	Others	58	49	1					3	5
百货类	Daily Using Commodities	1128	890	10	34	5	28	4	28	129
# 化妆用品	Cosmetic	35	30	1	1		1			2
保健用品	Health Care Goods	49	26	1			17			5
家具类产品	Furniture	132	114		1			2	11	4
服装鞋帽	Garments, Shoes & Hats	482	415	3	19				2	43
保健食品	Health Care Food Stuff	23	8				7			8
药    品	Medicine	186	149	4	7	2	1		12	11
医疗辅助用品	Medical Treatment Articles	6	5				1
房屋及装修建材	House and Decoration Materials	157	125		4		2	5	15	6
# 房    屋	House	47	34		1				11	1
装饰材料	Decoration Materials	82	67		2		2	5	3	3
农用生产资料类	Agricultural Production Materials	32	31							1
# 种子苗木、化肥	Seed, Young Plant, Chemical Fertilizer	20	19							1
服务类	Service	592	377	15	16	6	3	4	88	83
# 美容、美发、洗浴	Hairdressing and Wash	95	67	1		1	1	3	12	10
电    信	Telecommunications	50	31		5	2			7	5
食宿、文化娱乐、庆典	Catering, Accommodation, Culture, Recreation and Party	55	33	7	3				7	5
洗衣业	Laundry	94	87						4	3
教育或培训	Education or Training	14	8						4	2
房屋装修与物业管理	Building Decoration and Property Management	40	28		2	2			6	2
咨询中介	Consulting Agent	27	13						9	5
其他商品类	Other Commodities	123	82		2	3	1	1		34
解决件数总计(件)	Total Cases Solved (item)	3204
为消费者挽回损失(万元)	Expense Exempted for Consumers (10 000 yuan)	361.3
注：本资料为天津市消费者协会系统的统计数据，不含各监测站的统计资料。
Note: Data of this table are provided by Tianjin Municipal Consumer Institution, excluding those data calculated by each monitor station.